Public Grievance Redressal System (PGRS)

To ensure rapid and effective redressal of public grievances, a public grievance redressal system has been developed for the Deputy Commissioner's Office, Goalpara.

The Objective of PGRS are
  1. Bridging the gap between citizen and government.
  2. Effective monitoring of grievances.
  3. Improved complaint redressal mechanism.
  4. Empowering citizens.
  5. Setting time-line to redress grievances within stipulated time.

For this purpose, the following mechanism has been devised
  1. A 24x7 toll free number 1077.

  2. A dedicated mobile number with WhatsApp facility - +91 88118 08822.

  3. Dedicated emails (grievance[dot]glp[at]gmail[dot]com, dc-goalpara[at]nic[dot]in).

  4. Written complaint to be submitted in specific format. CLICK to DOWNLOAD.

  5. Oral complaint before the reception counter will also be entertained.

  6. Messages to Goalpara District Administration, Assam Facebook page.


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